10 things non-technical users don’t understand about your software

Came across this today, definitely worth a read if you develop software:

If you are writing consumer software you have to understand that you and your average user have a very different level of understanding of computers. When you first start doing support it can be a shock to realize just how vast this gulf is. It doesn’t mean that your users are stupid, just that they haven’t spent the thousands of hours in front of a computer that you have. (Source)

Read more: 10 things non-technical users don’t understand about your software.